ISDN30e Lines

Cheap Business Call Rates Here

ISDN30e is an advanced digital solution for larger businesses with eight to thirty users. It is the equivalent of 30 analogue lines each of which work at 64kbps and can be connected to a digital telephone system for phoning and faxing.

It is ideal for busy call centres as it provides a clear and fast connection when making voice calls and can also be used to connect a number of pc’s to the internet or for high quality video conferencing.

For a full colour PDF brochure explaining the benefits and compatibilities of ISDN30e click here.

Transferring your ISDN30e takes only 15 working days and is completely free. In joining you will benefit from substantial savings on your calls as well as discounts on your line rental.

A range of calling features are available for your ISDN30e which are designed to better serve your telephony needs.

Please refer to our pricelist for details of installation costs.

Make the most of your ISDN30 with VOIspeed Digital PBX Phone systems

ISDN30e Calling Features

We can provide a variety of Select Services for ISDN lines. ISDN Select services allow you to keep in control of your telephony – you can restrict the access of incoming callers to your identity with COLR and view the number of the person calling you before you answer the call.

Also, with E-Alerts configure automatic emails to be sent to you certain call conditions are met, for example, an expensive or out of hours call appears on your account. This service allows you to set up and configure your own call criteria and conditions online.

ISDN Select Services

CLIP	Lets you see the number of the person calling before you pick up the phone, enabling you to greet the caller in an appropriate manner.
CLIR	This prevents your directory number from being released at any time. It is useful if you don't want people to call you back, i.e. if are running an outbound telemarketing campaign. .
CLI	Presentation Number (PN) allows you to specify a telephone number for your Calling Line Identity (CLI) for outgoing calls, which may be different to your usual telephone number. .
COLP	Allows you to see the number of the line that you have been connected to. .
COLR	Restricts the access of incoming callers to your identity. .
E-Alert	E-alerts are emails that are sent to you when, for example, an expensive or out of hours call appears on your account. This service allows you to set up and configure your own call criteria and conditions online.

ISDN30 New Line Installations

Lines (subject to minimum 12 month contract)	Installation / Setup Charged in Month 1 (per channel)
ISDN30e Channels 1 - 15 (Minimum 8 Channels)	£125.00
ISDN30e each subsequent Channel	£30.00
ISDN30e Block of 15 Channels (Existing Bearer Only)	£62.50
DDI Planning per Number Range	£100.00
Block of 10 DDI Numbers	£10.00

ISDN30 Transferred Lines

Monthly Rental Charges Transferred Lines and Services	Monthly Rental per channel (RRP)
Cost Per Channel (Non DDI Quota)	£15.19
Block of 10 DDI Numbers (for non quota channels)	£3.66

ISDN30 Select Services

Digital Select Services			Installation / Setup Charged in Month 1.	Monthly Rental
Service	DASS	ISDN30e	Installation / Setup Charged in Month 1.	Monthly Rental
Customer Controlled Call Barring	Yes	No	£2.00
Customer Controlled Channel Busying	Yes	No	£2.00
Customer Controlled Diversion (not available across DDI ranges)	Yes	No	£2.00
Selective Outgoing Call Barring:-	£2.00
- All calls (except 999, 150, 151, 152, 154 and 0800)	Yes	Yes		£2.00
- International calls & Premium Rate Services (PRS)	Yes	Yes		£2.00
- National, International calls & PRS (except 999, 150, 151, 152, 154 and 0800)	Yes	Yes		£2.00
- Operator Controlled calls (except 0800, 999, 150, 151, 152 and 154)	Yes	Yes		£2.00
- Supplementary services	Yes	No		£2.00
- International, Operator & Premium Rate Services calls	Yes	Yes		£2.00
ISDN Administration Provided Basic Diversion	Yes	No		£2.00
ISDN Administration Provided Diversion on Engaged/ Failure of BT bearer	Yes	No	£2.00
ISDN Administration provided Call Forward of Voice & Data Calls 0n Busy	No	Yes		£2.00
ISDN Administration Provided Diversion on No Reply	Yes	No		£2.00
ISDN Administration provided Call Forward of Voice & Data Calls No Reply	No	Yes

ISDN30 Standby Power

Standby Power	Installation / Setup Charged in Month 1.	Monthly Rental
Option 1.a) 4 x 2 and 1 x 2 Integral Batteries	£80.00
Option 1.b) 16 x 2 Battery Pack and SDH Access	£160.00
Option 2) Standalone Battery	£450.00	£28.33

ISDN30 Site Assurance

Site Assurance - Enables customers to have calls re-routed to an alternative site within a contracted time should their normal site become unusable.

	Monthly Rental per Channel
ISDN Site Assurance	£2.50

ISDN30 Reconfiguration

ISDN30e Reconfiguration	Installation / Setup Charged in Month 1
0 - 15 Channels	£60.00
16 - 30 Channels	£120.00
31 - 60 Channels	£180.00
61 + Channels	£240.00

ISDN30 Dual Parenting

ISDN30 Dual Parenting - This allows DDI to continue operating in the event of local exchange failure by connecting the customer to 2 local exchanges. (only available on transferred lines)

	Monthly Rental
Dual Parenting per ISDN30 Number Range	£400.00

ISDN30 DASS to ISDN30e Conversion

ISDN30 DASS to ISDN30e Conversion	Installation / Setup Charged in Month 1
1 - 60 Channels (Cost per Channel)	£10.00
61 Channels or more	£600.00

ISDN30 Call Out Charges

Call outs to repair faults where no fault is found, the fault is found to be on customer supplied equipment or services or where fault was caused by customer.

	Normal Working Day	All other times except Sundays & Public Holidays	Sundays & Public Holidays
Per Call Out	£70.00	£100.00	£140.00
Per Hour (or part)	£120.00	£200.00	£300.00
Minimum Period Charge	1 Hour	2 Hours	2 Hours

Supplementary Charge to carry out provision or change work outside normal working hours where provision or changes in normal working hours were included in the original price.

	Normal Working Day	All other times except Sundays & Public Holidays	Sundays & Public Holidays
Per Visit	N/A	£35.00	£70.00
Per Hour (or part)	N/A	£45.00	£95.00
Minimum Period Charge	N/A	3 Hours	3 Hours

ISDN30 Maintenance

Standard Care	Cover for 5 days a week - FREE Monday to Friday 8.30am - 5.30pm (excluding public holidays)
Prompt Care	Cover for 6 days a week ISDN2 (per circuit) ISDN30e (per channel) & PSTN lines - £1.50 per month Monday to Saturday 8.30am - 5.30pm (excluding public holidays) NB. Customers should ring the allocated Prompt Care number on Saturdays and not the normal hours customer services number.
Total Care	Cover 24 hours a day, 365 days a year ISDN2 (per circuit) ISDN30e (per channel) & PSTN lines - £3.30 per month Guaranteed 4 hour response time by a customer services representative. NB. Customers should ring the allocated Total Care number and not the normal hours customer services number.

ISDN30 Cancellation Charges

In the event that a customer cancels their contract before the end of the contract period, the customer is liable to pay 20% of the line rental charges for the remainder of the term.

Cancellation Charges will be raised if an order is cancelled before the Customer Confirmed Date (CCD). The charges are calculated based on the number of clear working days (excluding weekends & Public Holidays between the date we receive written cancellation request and the CCD. If we have not installed a new bearer then the charge is a percentage of the installation charges. If a new bearer has been installed then it is a percentage of £3,500.00.

	Percentage of Charge
1 day or less before CCD	90%
2 - 4 Days before CCD	75%
5 - 6 Days before CCD	60%
7 - 14 Days before CCD	30%
15 or more Days before CCD	0%